General Order Information
• Please note: Orders CANNOT be changed, modified, or canceled after checkout!
• We will only accept one coupon code per order.
• If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us [email protected] or call the store at 803-399-1346
- Standard Shipping within the continental United States is $7.00.
- We do offer free shipping on orders that are over $75 within the continental United States. Be sure to click the box.
- Standard shipping orders take 2-3 business days to be processed and packaged before they are shipped out. Southern Blu Boutique is NOT responsible for:
•Delays with UPS/ FED EX and the USPS
• Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.
•Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
- If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show.
- • All of our shipments include Tracking. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
• Carrier Contact Numbers:
•International USPS: 1-800-222-1811
• We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
• WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at [email protected] as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
- Return Address:
- Southern Blu Boutique
108 Jamestowne Ct Suite A
Lexington, SC 29072
We do not offer returns for refund, however we will happily exchange an item for store credit as long as it meets the following criteria:
• All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. It’s best to save the box we shipped them in and remove the shipping label. If you send shoes back with stickers and return labels directly on the shoe box, or if the shoe box is damaged, then we will not accept a return.
• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, make up, deodorant, pet hair or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.
• Merchandise may be returned for ONLINE STORE CREDIT only within 14 days of delivery. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
• Please allow 3-4 business days for our staff to receive your return, and 5-7 business days for our return department to process your store credit.
• If you send back an item that does not qualify for a return, then you will be responsible to call and pay a $7 return shipping charge. We will hold non-returnable merchandise for 14 days. After 14 days, the items will be donated to a local charity.
Defects or Problems With Your Order?
• If you have received an item with any problems or defects, please contact our warehouse within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
- Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
These items are all FINAL sales and cannot be returned:
•Accessories (including: Hats, Jewelry, Sunglasses, and Scarves)
•Sale Items (including: Super Deals, Flash Sales, Clearance, and Items with Discounts of 25% or more)